Frequently Asked Questions

FAQ 1 – HOW DO I PLACE MY ORDER?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the top-right corner of the screen and click on the “Cart” button. You will then see a slider opened. Click on “Checkout” button on right-bottom of your screen and then you will be redirected to checkout page, asked to fill your details and then proceed to pay using “Cash on Delivery” or “RazorPay” payment gateway.

FAQ 2 – IS ORDERING ONLINE SECURE?

 Yes. We take the utmost care with the information that you provide us when placing an order on our website.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from the “Vicitra Decor”, please feel free to contact us.

FAQ 3 – ARE VICITRA PRODUCTS GENUINE?

We sell authenticate products, so you don’t need to worry about it.

FAQ 4 – WHAT IN CASE THERE IS A QUALITY ISSUE?

We have a team that continuously keep track of the product quality

When you purchase something from our store, as part of the selling process, we make sure that the products that you receive are qualitative.

 FAQ 5 – HOW DO I VIEW WHAT’s IN MY SHOPPING CART?

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon,  a slider will open from right side of the screen titled “SHOPPING BAG” and it shows the number of copies you want to purchase of particular items.